WD2000: DMM: Error Message Connecting to Zip Station Server (298117)


The information in this article applies to:

  • Microsoft Direct Mail Manager for Windows
  • Microsoft Word 2000
This article was previously published under Q298117

SYMPTOMS

In Direct Mail Manager (DMM), when you click the Next button on the Verify screen after you import your addresses, you receive the following error message:
The correct information about the location of the zip station server was not received.
Alternately, you may receive an error message similar to the following
HTTP 404 - object not found
followed by a server name and some HTML code, similar to the following:
Server: microsoft-iis/5.0 date; content-hyphen type:text/html content-length 111; <html> <head> <title> site not found >/title <>/head<>body<no website is configured at this address

RESOLUTION

First, verify that you can connect to the Dial-A-Zip site by using a Web browser. To verify, click the following link, or copy and paste the Web site address into the Address or Locator bar in your Web browser:

ftp://www.dial-a-zip.com

NOTE: It is not possible to verify addresses by accessing this FTP site directly. An application such as DMM is required for verification.

If you cannot access this FTP site, there is a problem with your Internet connection or browser, or with the Dial-A-Zip site itself. Try to connect to the site later, or contact your network administrator or Internet Service Provider to troubleshoot connectivity issues.

If you are able to connect to the Dial-A-Zip site by using your Web browser, but you cannot connect by using DMM, follow these steps to update your version of DMM:
  1. Click the following link, and follow the instructions to download and install DMM version 2.02.0044:

    http://office.microsoft.com/downloads/2000/dmm201.aspx

    NOTE: This download is not the most current version of DMM. However, it should make it possible to connect to the Dial-A-Zip server for verification and for further updates.

  2. After you install version 2.02.0044, start DMM.
  3. If you are prompted to resume the previous session or start over, click Resume.
  4. Click the Options button.
  5. In Direct Mail Manager Options, click the Optional Steps tab.
  6. Click the Check Now button.
  7. Wait for the program to determine the latest version, and then follow the prompts to install it.

MORE INFORMATION

For additional information about finding DMM version information, click the article number below to view the article in the Microsoft Knowledge Base:

216050 WD2000: DMM: How to Find Version Information

REFERENCES

For additional information about DMM, click the article numbers below to view the articles in the Microsoft Knowledge Base:

228797 WD2000: DMM: General Information About Direct Mail Manager

241364 WD2000: DMM: Frequently Asked Questions About Direct Mail Manager

Modification Type:MinorLast Reviewed:8/5/2004
Keywords:kbdownload kbdownload kbprb KB298117
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