Visio 2000 does not start after you install Office XP (298089)


The information in this article applies to:

  • Microsoft Visio 2000 Professional Edition
  • Microsoft Visio 2000 Enterprise Edition
  • Microsoft Visio 2000 Standard Edition
  • Microsoft Office XP Professional
  • Microsoft Office XP Small Business
  • Microsoft Office XP Standard
  • Microsoft Office XP Students and Teachers
  • Microsoft Office XP Developer
  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002
This article was previously published under Q298089

SYMPTOMS

When you start Microsoft Visio, the Windows Installer displays a dialog box with the following message:

Preparing to install ...

However, Microsoft Visio never completely starts, because this Windows Installer dialog box is never dismissed.

CAUSE

This problem can occur if all of the following are true:
  1. You installed Office 2000.
  2. You installed the non SR-1 version of Visio 2000.
  3. You installed Office XP and chose to have Office 2000 removed during the Office XP installation.

    NOTE: When you click Upgrade Now during the Office XP installation, Office 2000 is automatically removed.
This problem also can occur if all of the following are true:
  1. You installed Office 2000.
  2. You installed the SR-1 version of Visio 2000 by using the unattended installation package, Vis2000.msi.
  3. You installed Office XP and chose to have Office 2000 removed during the Office XP installation.
NOTE: Vis2000.msi is only available on Select CDs.

RESOLUTION

Single Installation Scenario

To resolve this problem on a single installation of Visio, re-apply the Vba6.msi Windows Installer package. To do this, follow these steps:
  1. Open the \Install\Bin\SP\VBA folder on your Visio CD.
  2. Right-click Vba6.msi and then click Install on the shortcut menu.
  3. Click OK when the installation is finished.

Large Deployment Scenario

If you are deploying Office XP across a large number of computers, you can chain the installation of the Vba6.msi Windows Installer package onto the Office XP installation. Doing this prevents the behavior from occurring.

To chain the installation of Vba6.msi with the Office XP installation, follow these steps.

NOTE: You must have an Enterprise edition of Office in order to use the following steps.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

281934 OFFXP: Errors When You Install Office XP from the Command Line Using Setup.exe

  1. Install the Office XP Resource Kit (ORK) Tools.
  2. On the Start menu, point to Programs, point to Microsoft Office Tools, point to Microsoft Office XP Resource Kit Tools, and then click Setup INI Customization Wizard.
  3. In the Specify an administrative installation point dialog box, type the path to your Office XP administrative installation, and then click Next.
  4. In the Select an INI file to customize dialog box, make sure the Setup.ini file in the \Files\Setup folder from your administrative installation is selected. Click Next.
  5. In the Specify logging and display settings to use during Setup dialog box, make any changes that you want, and then click Next.
  6. In the Select MSI and EXE files to include in your INI file dialog box, type the path to the Vba6.msi file from your Visio network source location. By default, Vba6.msi is located in the \Install\bin\SP\VBA folder. Click Next.
  7. In the Specify options for each package in your INI file dialog box, select the VBA 6.0 item.
  8. Select the Display Setting check box, and then select Basic in the Display Setting list.
  9. In the Specify options for each package in your INI file dialog box, click Next.
  10. In the View the summary of your INI file dialog box, click Save As.
  11. In the Save As dialog box, specify a new name for your customized .ini file, for example Vsetup.ini, and then click Save.
  12. In the final dialog box of the Setup INI Customization Wizard, note the sample command line, and then click Finish.
  13. Install Office XP by using a command line similar to the following:

    path to admin\Setup.exe /Settings path\custom.ini

    NOTE: In this command line, path to admin is the full path to your administrative installation folder, path is the full path to the customized Setup.ini file that you created, and custom is the name of the customized Setup.ini file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

This problem can also occur if all of the following are true:
  1. You installed Office 2000.
  2. You installed Visio.
  3. You installed Office XP and chose to keep Office 2000 installed during the Office XP installation.
  4. You uninstalled Office 2000 at any time after the Office XP installation was finished.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

297885 Visio2000: Microsoft Office XP Upgrade Causes Visio to Stop Responding When Started

Modification Type:MinorLast Reviewed:2/16/2006
Keywords:kbtshoot kbstartprogram kbsetup kbprb KB298089
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