The Audio Mixer Volume Changes When You Restart Your Computer (298058)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q298058

SYMPTOMS

If you change the sound volume by using function keys or special volume-control keys on your keyboard, the volume settings may be changed after you restart your computer. Also, if the Volume Control tool is running, you may see the Volume Control slider change as you adjust the volume, but the slider may be reset to its original position after you restart your computer.

CAUSE

This problem can occur if the following conditions exist:
  • You are using a Windows Driver Model (WDM) audio driver.
  • You adjusted the volume settings by pressing the appropriate volume or mute key on your computer keyboard, or by using one of the following key combinations:
    • FN+PAGE UP (increase volume)
    • FN+PAGE DOWN (decrease volume)
    • FN+END (mute)

RESOLUTION

To resolve this problem, make sure you are running the latest WDM driver for your sound card. For information about how to obtain the latest drivers, contact the manufacturer of your computer or sound card or search for your sound card in the Microsoft Windows Hardware Compatibility List:

http://www.microsoft.com/hcl/

If you are running the latest drivers, install the following fix. A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later: 
   Date         Time   Version    Size    File name
   ---------------------------------------------------
   04-May-2001  12:08  4.90.3002  44,032  Systray.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kbenv kbfix kbprb kbQFE KB298058
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