Active Directory Users and Computers MMC Snap-in Incorrectly Shows That User Account Is Locked (297977)

The information in this article applies to:

Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Professional SP1
Microsoft Windows 2000 Professional SP2

This article was previously published under Q297977

SYMPTOMS

When a user whose account is in the Windows 2000 Active Directory tries to log on with an incorrect password too many times, this user's account may be locked out because of a security policy. This account may be unlocked after the lock duration expires. However, the Active Directory Users and Computers snap-in may report that this user's account is locked even after the account is unlocked and the user can successfully log on with the correct password.

CAUSE

This problem can be caused if the snap-in user interface code does not correctly refresh the account lockout information.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date          Time     Version         Size     File name
   -------------------------------------------------------
   5/11/2001     11:16a  5.0.2195.3600  297,232  Dsprop.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbDirServices kbenv kbfix kbui kbWin2000PreSP3Fix kbWin2000sp3fix KB297977