Access Violation Occurs in Termsrv.exe on Windows 2000 Server with Citrix MetaFrame 1.8 (297940)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
This article was previously published under Q297940

SYMPTOMS

An access violation may occur in Termsrv.exe on a Windows 2000 Server-based computer that is running Citrix MetaFrame version 1.8. As a result, users cannot create a connection to the Terminal Server computer. The following error message may appear at the console:
The instruction at "0x77f82460" referenced memory at "0x003f2801".
The memory could not be written.
Click OK to terminate the Program

RESOLUTION

To resolve this issue, contact Citrix Systems, Inc., to obtain the latest available fix. Note that this fix requires installation of MetaFrame 1.8 Service Pack 2 for Windows 2000.

MORE INFORMATION

If you obtain a User.dmp file, the stack trace may include the following data: 

Stack Trace:

. 15  id: 3e8.5cc   Suspend: -1 Teb 7ffab000 Unfrozen

ChildEBP RetAddr

026cf1a4 77dbe3d5 ntdll!RtlCopyUnicodeString+0x32

026cf208 77dbe261 ADVAPI32!LookupAccountNameInternal+0x1b5

026cf230 300170f3 ADVAPI32!LookupAccountNameW+0x1f

026cf738 30017396 wsxica+0x70f3

026cff68 30016c8b wsxica+0x7396

026cff84 30016b8d wsxica+0x6c8b

026cffa8 30012532 wsxica+0x6b8d

026cffec 00000000 wsxica!WsxBrokenConnection+0x75

This issue also can occur if you are running Catapulse development tools from Rational Software.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Citrix Systems, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:10/21/2003
Keywords:kb3rdparty kbenv kberrmsg kbnetwork kbprb KB297940
©2003 Microsoft Corporation. All rights reserved.