OFFXP: "Please Insert the Disk" Message Appears When CD Is Inserted During Installation (297894)


The information in this article applies to:

  • Microsoft Office XP Professional
  • Microsoft Office XP Small Business
  • Microsoft Office XP Standard
  • Microsoft Office XP Students and Teachers
  • Microsoft Office XP Developer
  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002
This article was previously published under Q297894
For a Microsoft Office 2000 version of this article, see 217469.

SYMPTOMS

When you install Microsoft Office XP, you receive the following message

Please insert the disk: Microsoft Office XP edition.

where edition is the edition of Office XP that is being installed.

If you click OK, the dialog box reappears, and you have to click Cancel to close it.

CAUSE

This problem occurs if the Temp folder variables point to a removable disk rather than a fixed disk. To verify whether these variables exist or whether they are pointing to invalid folders, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. On the Start menu, point to Programs, and then click MS-DOS Prompt.
  2. At the command prompt, type SET and then press ENTER. All of the environment variables are displayed. You should see something similar to the following:

    TMP=path\TEMP
    TEMP=path\TEMP

    where path is a drive letter and path.
  3. To close the command prompt, type Exit and then press ENTER.

WORKAROUND

To work around this problem, change your Temp folder variable to point to a fixed disk. To do this, follow these steps:
  1. Click Start, and then click Run.
  2. Run the System Configuration Editor. In the Open box, type sysedit, and then click OK.
  3. On the Window menu, click Autoexec.bat.
  4. Add the following lines to the end of your Autoexec.bat file:

    Set Temp=fixed disk:\path\Temp

    Set Tmp=fixed disk:\path\Temp

    where fixed disk is a valid drive letter of one of your fixed disk drives, and path is a valid path to a folder named "Temp" on your computer.

    For example, you can add the following line:

    Set Temp=C:\Windows\temp

  5. On the File menu, click Save.
  6. On the File menu, click Exit.
  7. Restart your computer, and then run Office XP Setup.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about being prompted when the Office XP CD is inserted, click the article number below to view the article in the Microsoft Knowledge Base:

290304 OFFXP: Setup Prompts for CD When CD Is in the Drive

Modification Type:MinorLast Reviewed:2/16/2006
Keywords:kbbug kbpending KB297894
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