You experience performance and memory problems when you switch between a Web browser and the Office XP programs (297891)
The information in this article applies to:
- Microsoft Excel 2002
- Microsoft PowerPoint 2002
- Microsoft Word 2002
This article was previously published under Q297891 For a Microsoft Office 2000 version of this article,
see
199337. For a Microsoft Office 97
version of this article, see
157763. SYMPTOMS When you use hyperlinks to switch multiple times between
your Web browser and the Microsoft Office XP programs listed at the beginning
of this article, your computer's system slows down and begins to run low on
available memory.
If you press CTRL+ALT+DELETE to display the Close Programs dialog box in Microsoft Windows 98 or Microsoft Windows
Millennium Edition (Me), the Office programs appear in the list. If you are
using Microsoft Windows NT or Microsoft Windows 2000, the Office programs
appear in the list of Processes in the Windows Task Manager. CAUSE This behavior occurs if the following conditions are true:
- Programs are not necessarily released from memory when you
switch away from them by clicking a hyperlink.
-and- - Clicking a hyperlink may result in loading a new instance
(or process) of the program to which you are linking.
For example, if you click a series of hyperlinks that take you
from Microsoft Internet Explorer to Microsoft Excel, to Microsoft Word, to
Microsoft PowerPoint, and then back to Internet Explorer, you may find that all
of the programs are still loaded in memory and, in some cases, more than one
instance of a program is in memory. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
MORE INFORMATION All of the programs in Office include the ability to create
hyperlinks. Hyperlinks allow you to "jump" to Internet or intranet Web pages,
or to documents in other Office programs.
It is possible to create a
series of hyperlinks between programs. For example, an HTML document in
Internet Explorer can include a link to an Excel workbook. That workbook can
contain a hyperlink to a Word document. That document can contain a hyperlink
to a PowerPoint presentation, and so on.
When you click a series of
hyperlinks, all of the programs in the series load into memory. When you click
a hyperlink to switch away from a program, that program is not removed from
memory. Because of the way in which Internet Explorer loads programs, you may
not see a button for the program on the taskbar.
| Modification Type: | Minor | Last Reviewed: | 7/27/2006 |
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| Keywords: | kbtshoot kbbug kbnofix kbweb KB297891 |
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