You May Have Lost Data When You Reply or Forward Mail Items That Have Picture Fonts (297533)


The information in this article applies to:

  • Microsoft Mobile Information 2001 Server
This article was previously published under Q297533

SYMPTOMS

When you use Outlook Mobile Access to reply or to forward mail that contains fonts that use only symbols and pictures (for example, Wingdings) rather than standard alpha-numeric characters, all content that had been in the special symbol or picture font may be missing in the copy of the message that is received by the recipient.

Also, all of the data that is supposed to be displayed after the symbol or picture-type font is also missing in the copy of the message that is received by the recipient.

CAUSE

This problem can occur because Outlook Mobile Access does not process symbol or picture-type fonts.

WORKAROUND

To work around this problem, do not forward or reply to messages that contain the following picture-type fonts with Outlook Mobile Access:
  • Carta
  • Marlett
  • MS Outlook
  • Symbol
  • Webdings
  • Wingdings
  • Wingdings2
  • Zapdingbats

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kbbug KB297533
©2004 Microsoft Corporation. All rights reserved.