ENC2001: Error Message: ENC2001 Caused an Invalid Page Fault in Module SFC10.OCX at 015f:296c6e85 (297433)


The information in this article applies to:

  • Microsoft Encarta Reference Suite 2001
This article was previously published under Q297433

SYMPTOMS

When you start Microsoft Encarta, you may receive either of the following error messages:
ENC2001 caused an invalid page fault in module SFC10.OCX at 015f:296c6e85.

-or-

C:\refdev01\Shared\SharedFind\source\SharedFindCtrl.cpp(484): Failed to Initialize SharedFindMgr : HRESULT 0x80010105 The server threw an exception.

RESOLUTION

To resolve this issue, follow these steps:
  1. Insert the Encarta CD-ROM while you press and hold down the SHIFT key. Continue holding down the SHIFT key until your computer's CD-ROM (or DVD-ROM) drive light stops flashing (about 10 seconds).
  2. Release the SHIFT key, click Start, point to Programs, and then click Windows Explorer.
  3. In Windows Explorer, click the plus sign (+) next to the drive letter of the CD-ROM (or DVD-ROM) drive.
  4. Click the plus sign next to the Support folder.
  5. Click the Suite folder, and then double-click Erssfind.reg. You receive the following message:

    Are you sure you want to add the information in C:\SUPPORT\SUITE\ERSSFIND.REG to the registry?

  6. Click OK twice, and then restart your computer.
Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kberrmsg kbprb KB297433
©2004 Microsoft Corporation. All rights reserved.