"Liccheck.exe - DLL Initialization Failed" Error Message After You Install ARCserve Version 6.6 (297421)

The information in this article applies to:

Microsoft Windows NT Server 4.0 Terminal Server Edition
Microsoft Windows NT Server 4.0

This article was previously published under Q297421

SYMPTOMS

After you install Computer Associates ARCserve 6.6 Standard Version, you may receive one or both of the following error messages:

Liccheck.exe - DLL Initialization Failed
Initialization of dynamic link library c:\winnt\system32\cstool.dll failed.
This process is terminating abnormally.

Liccheck.exe - DLL Initialization Failed
Initialization of dynamic link library c:\winnt\system32\wstwsp.dll failed.
This process is terminating abnormally.

The error message typically appears within one or two days after you install ARCserve, and then the performance of the computer seems to degrade.

CAUSE

This behavior can occur if the ARCserve Discovery Service component Liccheck.exe causes a memory leak.

RESOLUTION

To resolve this issue, contact Computer Associates for more information.

WORKAROUND

As a temporary workaround, you can keep this process from running by turning off the ARCserveIT Discovery Agent Service.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Computer Associates, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:	Minor	Last Reviewed:	7/15/2004
Keywords:	kb3rdparty kberrmsg kbprb KB297421