Repair Setup Does Not Repair Outlook Mobile Access for Exchange Server 5.5 Files and Virtual Roots (297417)


The information in this article applies to:

  • Microsoft Mobile Information 2001 Server
This article was previously published under Q297417

SYMPTOMS

When you run the installation of Mobile Information Server, and then click the Repair option, the entire installation is not repaired. Outlook Mobile Access for Exchange Server 5.5 files and the default Internet Information Server (IIS) virtual roots \OMA, \OMA55, \MMISNotify, and \MMISDeviceInfo are not replaced if they are missing.

WORKAROUND

If the Mobile Information Server installation has been damaged, it is recommended that you completely remove and reinstall Mobile Information Server. To reinstall Mobile Information Server:
  1. Perform a complete backup of the Mobile Information Server server including system state.
  2. Perform a complete backup of your Active Directory database.
  3. Run Setup.exe from the Mobile Information Server installation point.
  4. When the Installation Wizard is displayed, click Next.
  5. Click Remove, and then click Next.
  6. Click Remove to begin the removal process.
  7. If you are prompted about wireless users receiving non-delivery reports (NDRs), click Yes.
  8. Click Finish to exit the Installation Wizard.
  9. Check to see if the MSMQ queues for Mobile Information Server were removed. If not, use the procedure described in the following Knowledge Base article to remove the MSMQ queues:

    297770 How to Remove MSMQ Queues After You Remove Mobile Information Server

  10. Reinstall Mobile Information Server using the standard Setup procedure.
  11. Verify that Browse and Push functionality have not been affected.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kbbug KB297417
©2004 Microsoft Corporation. All rights reserved.