Netdiag.exe Does Not Query SPN Registration When Down-Level Name Is Different (297384)

SYMPTOMS

When you use the Netdiag.exe tool to view network configurations and settings, you may receive the following error message in the console and the Netdiag.log file:

[WARNING] Failed to query SPN registration on DC 'DNS domain name'.

CAUSE

This problem can occur when the down-level NetBIOS domain name is different than the DNS domain name. This configuration is made possible by the DCPROMO process, and is not necessarily a cause for concern.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time        Version        Size      File name
   -----------------------------------------------------------
   5/29/2001   09:54a    5.0.2195.3649    389,392   Netdiag.exe

Note that the hotfix that is described in this article only resolves this problem in situations where the two domain names differ.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes