WD2000: Word Quits with Document in WebBrowser Control (297370)


The information in this article applies to:

  • Microsoft Word 2000
This article was previously published under Q297370

SYMPTOMS

If you open a Word document inside a WebBrowser control (for example, on a Microsoft Visual Basic form), Word may quit when you then click or drag certain screen items of the Word document in the WebBrowser control. Screen items that the problem occurs with include the vertical and horizontal ruler, the pane splitter, and the scroll button on the vertical scroll bar.

This problem occurs if the following conditions are true:
  1. You open a Word document inside a WebBrowser control (for example, on a Visual Basic form).
  2. You start a separate instance of Word, and then you quit that instance of Word.
  3. You click or drag certain screen items of the Word document in the WebBrowser control.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version  Size       File name     
   ---------------------------------------------------------
   27-AUG-2001  12:20           4,023,236  Winword.msp
   27-AUG-2001  13:40           4,667,548  Winword_Admin.msp
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date         Time   Version     Size       File name     
   -------------------------------------------------------
   24-AUG-2001  14:19  9.0.0.5623  8,814,644  Winword.exe

WORKAROUND

To work around this problem, use one of the following methods:
  • Start Word with the /w switch to create a separate instance of Word.

    -or-
  • Use the OLE control or RichEdit control instead of the WebBrowser control.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/12/2005
Keywords:kbHotfixServer kbQFE kbHotfixServer kbQFE kbbug kbfix kbOffice2000preSP3fix kbQFE KB297370
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