OL: Cannot Retrieve POP3 E-mail in Outlook or Outlook Express After Installing Earthlink 5.0 (297359)


The information in this article applies to:

  • Microsoft Outlook Express 5.5 for Windows Millennium Edition
  • Microsoft Outlook Express 5.5 for Windows 98 Second Edition
  • Microsoft Outlook Express 5.5 for Windows 2000
  • Microsoft Outlook 2002
  • Microsoft Outlook 2000
  • Microsoft Outlook 98
This article was previously published under Q297359
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

After you install Earthlink 5.0 along with an integrated browser and an e-mail client, you may no longer be able to use Outlook or Outlook Express to retrieve Post Office Protocol (POP3) messages. All messages go to the Earthlink Mailbox program.

CAUSE

This behavior is caused by the Earthlink connection software.

RESOLUTION

To resolve this behavior, contact Earthlink support for information about modifying the settings in the Earthlink connection software to allow e-mail delivery to Outlook or Outlook Express.

MORE INFORMATION

Messages that are received while the Earthlink Mailbox is in use are stored but are not delivered to the Outlook Express or Outlook clients.

For more information about Earthlink, visit the following Web site:

http://www.earthlink.net/internet/software/ta/learn_more.html

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:6/30/2004
Keywords:kb3rdparty kbprb KB297359
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