Video Driver Error Message When You Install or Upgrade to Windows 2000 (297305)

RESOLUTION

To resolve this behavior, make sure that the VgaSave service is set to SERVICE_SYSTEM_START and then, if necessary, replace the Vga.dll and Vga.drv files:

1. Start the computer by using the Windows 2000 Setup floppy disks or the Windows 2000 CD-ROM. At the "Welcome to Setup" screen, press R to repair, and then press C to start the Recovery Console.
2. Enter the number for the appropriate Windows 2000 installation, and then type the Administrator account password.
3. At the Recovery Console prompt, to view the status of the VgaSave service, type listsvc, and then press ENTER.
   • If the VgaSave service is not set to SERVICE_SYSTEM_START, at the Recovery Console prompt, type enable vgasave SERVICE_SYSTEM_START, and then press ENTER.
   • If the VgaSave service is already set to SERVICE_SYSTEM_START, replace the missing or corrupted drivers. At the Recovery Console prompt, type copy driver_source_path:driver_destination_path, and then press ENTER. For example:

     copy cd-rom:\i386\vga.sy_ c:\winnt\system32

     Files are automatically expanded when the system copies them.
     
     
4. To quit the Recovery Console, type exit, and then press ENTER.