XADM: Public Folders Are Not Accessible After Site Split (297212)


The information in this article applies to:

  • Microsoft Exchange Server 5.5 SP4
  • Microsoft Exchange Server 5.5
  • Microsoft Exchange Server 5.5 SP1
  • Microsoft Exchange Server 5.5 SP2
  • Microsoft Exchange Server 5.5 SP3
This article was previously published under Q297212

SYMPTOMS

After you permanently disconnect sites, you may be unable to gain access to or delete unwanted public folders. Messages in the Application event log may report that the DS/IS consistency adjuster created directory objects for the folders; however, no directory objects are created and the folders remain inaccessible.

CAUSE

This problem can occur if the site name of the site in which the DS/IS consistency adjuster is run and the site name of the remote site that was disconnected are similar (for example, SITE1 and SITE12).

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Information Store

File nameVersion
Store.exe5.5.2655.5

NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server version 5.5 Service Pack 4.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.

MORE INFORMATION

Messages that are similar to the following messages may be logged in the Application event log:
Event Type: Error
Event Source: MSExchangeIS Public
Event Category: IS/DS Interactions
Event ID: 7037
Description: There are no replicas for the public folder "PublicFolderNameHere" in any connected sites.
Event Type: Information
Event Source: MSExchangeIS Public
Event Category: IS/DS Interactions
Event ID: 7008
Description: Created a public folder "PublicFolderNameHere" in the directory service.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbbug kbExchange550preSP5fix kbfix kbQFE KB297212
©2004 Microsoft Corporation. All rights reserved.