MELL: Error Message: "A server-side database error has occurred" (297200)

The information in this article applies to:

MSPRESS Microsoft Enterprise Learning Library: Step by Step Interactive Version 4

This article was previously published under Q297200

SYMPTOMS

Error message occurs when trying to access Microsoft Press Step by Step Interactive software including Office 2000 and Office XP
Error message:
"A server-side database error has occurred.
Data may not have been saved or retrieved.

See your system administrator for assistance."

"getseti.asp"

CAUSE

Note that SQL7 SP3 comes in two parts, one for database components, one for OLAP.
Install the OLAP part - but if OLAP wasn't already installed, you can not apply that part of the SQL7 SP3.
It's an optional component - one that doesn't get installed by default.
NOTE: During the SP3 upgrade procedure, it strongly warns the user to change default authentication from mixed (with sa and no password) to NT Authentication. The default is changing authentication to NT authentication.

RESOLUTION

Go into SQL Enterprise Manager, and right-click the MSPress database, changes the logon scheme from NT authentication to SQL authentication (with the original parameters used - likely sa and no password)

WORKAROUND

You not only need to reselect the unadvised mixed-mode during setup, but you must check the 'no password' checkbox - despite it warning you against that for security reasons.

STATUS

MORE INFORMATION

NT authentication was starting to be used as opposed to mixed mode (sa and no password) which would mean that the setup, which likely was used with the defaults (mixed mode) no longer worked as the database logon scheme was changed.

Modification Type:	Major	Last Reviewed:	10/16/2001
Keywords:	kbprb KB297200