You receive an "Installer terminated prematurely" error message when you use the ! logging option to install Office XP (297107)


The information in this article applies to:

  • the operating system: Microsoft Windows NT 4.0 SP6a
  • the operating system: Microsoft Windows 98
  • Microsoft Office XP Professional
  • Microsoft Office XP Small Business
  • Microsoft Office XP Standard
  • Microsoft Office XP Students and Teachers
  • Microsoft Office XP Developer
  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002
This article was previously published under Q297107

SYMPTOMS

When installing Office XP, if you use the ! logging option (for example, e:\setup.exe /L*V! C:\verbose.txt), you may receive the following error message near the end of the installation of the System Files Update:
Installer terminated prematurely.
When you click OK, the following error message appears:
Error 2755. An internal error has occurred.
(995 <path>\Files\OSP\1033\Osp.msi ) Contact Microsoft Product Support Services (PSS) for assistance. For information about how to contact PSS, see <path>\Files\OSP\1033\Files\Windows\Help\Pss10.txt.
If you view the contents of the verbose log file, you see text similar to the following: 
RegAddRunOnceEntry(Name=9040020900063D11C8EF00054038389,Command=/I "{90200409-6000-11D3-8CFE-0050048383C9}" AFTERREBOOT=1 RUNONCEENTRY="9040020900063D11C8EF00054038389" /qF /lmewuifsoarpcv!+! "d:\verbose_Task(0001).txt")
1: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce 2: 9040020900063D11C8EF00054038389 3: D:\WINNT\System32\MsiExec.exe /@ "9040020900063D11C8EF00054038389" 
1: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\RunOnceEntries 2: 9040020900063D11C8EF00054038389 3: /I "{90200409-6000-11D3-8CFE-0050048383C9}" AFTERREBOOT=1 RUNONCEENTRY="9040020900063D11C8EF00054038389" /qF /lmewuifsoarpcv!+! "d:\verbose_Task(0001).txt" 
MSI (s) (A3:8E): Executing op: End(Checksum=0,ProgressTotal=0)
MSI (s) (A3:8E): FEATURECACHE: Entering Invalidate
MSI (s) (A3:8E): Generating exception report.
=====================================================
Exception code: C0000005 ACCESS_VIOLATION
Function: 0x26
=====================================================

Registers:
EAX:00000004  EBX:016F4364  ECX:016FB4EC  EDX:24540058  E?µ???µ???µ 
Installer terminated prematurely.
MSI (c) (AA:AB): Note: 1: 2755 2: 995 3: F:\FILES\OSP\1033\OSP.MSI 
Error 2755. An internal error has occurred. (995   F:\FILES\OSP\1033\OSP.MSI               ) Contact Microsoft Product Support Services (PSS) for assistance. For information about how to contact PSS, see F:\FILES\OSP\1033\FILES\WINDOWS\HELP\PSS10.TXT.
MSI (c) (AA:AB): Product: System Files Update -- Error 2755. An internal error has occurred. (995   F:\FILES\OSP\1033\OSP.MSI               ) Contact Microsoft Product Support Services (PSS) for assistance. For information about how to contact PSS, see F:
\FILES\OSP\1033\FILES\WINDOWS\HELP\PSS10.TXT.

MSI (c) (AA:AB): Back from server. Return value: 995

CAUSE

When you use the ! logging option and there is no fatal error during the installation, the Windows Installer creates a RunOnce registry key with invalid characters.

RESOLUTION

To resolve this problem, run Setup without the ! logging option. For example, use a command line similar to the following:

e:\setup.exe /L*V C:\verbose.txt

It is not necessary to use the ! logging option if you are installing Office on a computer that does not stop responding (hang) during installation.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

This problem occur on computers running Windows 98 or Windows NT 4.0 where the System Files Update is required before Office is to be installed.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

286399 OFFXP: Description of the System Files Update

Modification Type:MinorLast Reviewed:2/16/2006
Keywords:kbsetup kbprb kbtshoot kbnofix KB297107
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