Problems When You Use Sound Blaster Live Driver with Your Windows 2000-Based Computer (297088)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q297088

SYMPTOMS

When you log on to your Windows 2000-based computer, you may receive the following error message on a blue screen:
STOP 0x00000012 (0x00000000, 0x00000000, 0x00000000, 0x00000000) TRAP_CAUSE_UNKNOWN

CAUSE

This issue can occur if your computer has a Sound Blaster Live sound card, and the Sound Blaster Live software is installed on your computer.

RESOLUTION

To resolve this issue, contact Creative Labs to inquire about the availability of a fix for this issue.

To work around this issue, uninstall the Sound Blaster Live software by using the Add/Remove Programs tool in Control Panel. Note that this should be possible because the symptom that is described in this article occurs infrequently.

MORE INFORMATION

Your Sound Blaster Live sound card should still work after you uninstall the Sound Blaster Live software because the Windows 2000 driver for the sound card is not removed when you uninstall the Sound Blaster Live software.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:11/4/2003
Keywords:kb3rdparty kbenv kberrmsg kbprb KB297088
©2003 Microsoft Corporation. All rights reserved.