STOP 0xA Error Message Appears When You Use an ACPI Device Driver (296974)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Professional SP1
This article was previously published under Q296974

SYMPTOMS

When you install a device driver for a device that is supposed to be Advanced Configuration and Power Interface (ACPI) compliant, you may receive a STOP error message after a period of time.

For example, if you install a thermal monitor driver for your motherboard but the thermal monitor system device is not fully ACPI-compliant, you may receive a STOP 0x0000000A error message.

CAUSE

This problem can occur because the ACPI embedded controller driver (Acpiec.sys) can call the device driver multiple times. These calls can generate a STOP error message if the device itself is not fully ACPI-compliant.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 2.
Modification Type:MajorLast Reviewed:11/19/2003
Keywords:kbbug kbfix KB296974
©2003 Microsoft Corporation. All rights reserved.