Windows 2000 Shutdown Process Stops and Error Message Refers to Devldr Program (296838)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q296838

SYMPTOMS

When you attempt to shut down your computer and then restart it, an error message may report that the Devldr program is not responding. When you click End Now, the shutdown process may stop and the computer may stop responding.

CAUSE

This behavior can occur because the Creative Labs driver Devldr is not compatible with Windows 2000.

RESOLUTION

To resolve this behavior, remove the Devldr driver and then disable the Devldr service.

MORE INFORMATION

For additional information about this behavior, contact Creative Labs.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Creative Labs, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:11/20/2003
Keywords:kb3rdparty kberrmsg kbprb kbsound KB296838
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