ENT: Cannot Synchronize E-mail Messages with Entourage (296827)


The information in this article applies to:

  • Microsoft Entourage X
  • Microsoft Entourage 2001 for Mac
This article was previously published under Q296827

SUMMARY

The Microsoft Entourage X and the Microsoft Entourage 2001 conduits for synchronizing items with a Palm device cannot synchronize e-mail messages.

MORE INFORMATION

The Entourage conduits allow the Palm HotSync program to synchronize Calendar, Notes, Tasks, and the Address Book from an Entourage Identity. You can synchronize the text of mail messages by using an AppleScript that is supplied with Entourage to convert the text to Notes, and then synchronizing the Notes.

To synchronize e-mail message text as Notes:
  1. In the folder that contains the messages that you want to synchronize, click a single message or select a group of messages.
  2. On the AppleScript menu, click Create Note from Message.

    NOTE: The AppleScript menu is identified by a scroll icon and is located between the Window and Help menus.
  3. Perform a HotSync procedure to synchronize Notes from Entourage to the Palm device.
In addition to the preceding procedure, you can create Events and Tasks by using the Create Event from Message and Create Task form Message AppleScripts, and then synchronizing with the Palm device. The complete text of the e-mail message appears in the notes body of the Event or Task.

For additional information about synchronizing Entourage with a Palm device, click the article number below to view the article in the Microsoft Knowledge Base:

271636 ENT2001: How to Use Palm Synchronization Software with Entourage

Modification Type:MajorLast Reviewed:10/11/2002
Keywords:kbinfo KB296827
©2002 Microsoft Corporation. All rights reserved.