Service Pack 2 Does Not Install on New Domain Client That Has German as Its Locale Setting (296748)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Professional SP1
This article was previously published under Q296748

SYMPTOMS

When Service Pack 2 is an assigned package from a server that runs Windows 2000 Server Service Pack 1, if a client that is joining the domain has the German locale set as its default, the package is not successfully installed. The following error message appears in the client's application log:
Event ID: 1000
Error 1931. The Windows Installer service cannot update the system file C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\40\bin\FP4AUTL.DLL because the file is protected by Windows. You may need to update your operating system for this program to work correctly. Package version: 4.0.2.4701, OS Protected version: 4.0.2.3216

CAUSE

This behavior occurs because the installer is comparing the language of the package (for example, English) with the locale setting of the client (in this case, German), not with the client's language.

RESOLUTION

To resolve this behavior, install Service Pack 2 or later on the server.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q260910 How to Obtain the Latest Windows 2000 Service Pack

Modification Type:MajorLast Reviewed:11/19/2003
Keywords:kbbug kbfix KB296748
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