Splash screen displays square boxes when you start Outlook Express 6 in Chinese, in Arabic, or in Hebrew (296519)



The information in this article applies to:

  • Microsoft Outlook Express Version 6 for Windows 2000
  • Microsoft Outlook Express 6.0, when used with:
    • the operating system: Microsoft Windows Millennium Edition
  • Microsoft Outlook Express Version 6 for Windows NT 4.0
  • Microsoft Outlook Express Version 6 for Windows 98 Second Edition
  • Microsoft Outlook Express Version 6 for Windows 98

This article was previously published under Q296519
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you start Outlook Express version 6 with the regional settings set to Chinese, Arabic, or Hebrew, the splash screen displays square boxes.

CAUSE

This behavior can occur because the splash screen conforms to American National Standards Institute (ANSI) standards and does not support the character sets for these languages.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Modification Type:MajorLast Reviewed:3/14/2005
Keywords:kbbug kbnofix kbui KB296519