SBS 2000 Setup Hangs During the Monitoring Setup Portion of the Installation (296448)


The information in this article applies to:

  • Microsoft Small Business Server 2000
This article was previously published under Q296448

SYMPTOMS

While you are installing Small Business Server (SBS) 2000, Setup might stop responding (hang). This problem occurs specifically while the Small Business Server component is being installed. The progress bar stops at between 50 percent and 100 percent complete during the Monitoring Setup portion of the installation.

When this problem occurs, the last entry in the System drive:\Documents and Settings\Administrator\Local Settings\Temp\Monsetup.log file is similar to:
Start Disk Performance counters: C:\WINNT\System32\DiskPerf.exe -Y (mysteps.cpp:603)

CAUSE

This issue is caused by a problem in Diskperf.exe that causes the program to enter an infinite loop.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date         Time   Version        Size    File name
   -------------------------------------------------------
   10-Nov-2000  23:39  5.0.2195.2715  14,096  Diskperf.exe


To resolve this problem, follow these steps:
  1. Start Windows Task Manager, click Microsoft Small Business Server 2000 Setup Wizard, and then click End Task.
  2. When you are prompted to end the program, click End Now.
  3. Install the hotfix that is mentioned in this article.
  4. When you are prompted to restart the computer, click OK.
  5. Insert SBS 2000 CD-ROM 1, and then start Setup.
  6. Continue through the Setup Wizard. Make sure to click Install for the components that you want.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:

278662 Diskperf.exe May Hang with 8-Character Entry in the Registry Filter List

Modification Type:MinorLast Reviewed:10/7/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbsetup KB296448
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