OLEXP: Hotmail Messages Are Downloaded Twice (296447)


The information in this article applies to:

  • Microsoft Outlook Express 5.0 for Windows 98
  • Microsoft Outlook Express Version 6 for Windows 98
This article was previously published under Q296447

SYMPTOMS

When you check for your Hotmail e-mail messages by using Outlook Express, messages are duplicated.

CAUSE

This behavior occurs if your Hotmail Name.dbx folder is damaged.

RESOLUTION

To resolve this issue, quit Outlook Express, rename the Hotmail Name.dbx folder, and then download the folder again:
  1. Quit Outlook Express.
  2. Click Start, point to Find, and then click Files or Folders.
  3. In the Named box, type Hotmail*.dbx, and then click Find Now.
  4. For each file that is found, right-click the file, click Rename, and then change the extension to xxx.
  5. Close the Find Files window, and then start Outlook Express.
  6. Click Send and Receive, and then click Hotmail account.
Modification Type:MinorLast Reviewed:7/15/2004
Keywords:kbprb kbui KB296447
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