Internet Explorer 6 Remains Installed After You Attempt to Remove It (296279)


The information in this article applies to:

  • Microsoft Internet Explorer version 6 for Windows 2000
This article was previously published under Q296279

SYMPTOMS

When you attempt to remove Microsoft Internet Explorer 6, Setup appears to uninstall Internet Explorer 6 components and restore the earlier version of Internet Explorer. However, after you restart the computer, Internet Explorer 6 may still be installed.

CAUSE

This behavior can occur if both of the following conditions are true:
  • You attempt to remove Internet Explorer 6 from a Terminal Server-based computer.

    -and-
  • Terminal Server is not in Install mode.

WORKAROUND

To work around this issue, place Terminal Server in Install mode from the command-line, and then uninstall Internet Explorer 6. To do this, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type cmd, and then click OK.
  3. At the command prompt, type Change User /Install, and then press ENTER.

    The following command-line message appears:

    User session is ready to install applications.

  4. Type Exit, and then press ENTER.
  5. Click Start, point to Settings, and then click Control Panel.
  6. In Control Panel, double-click Add/Remove Programs.
  7. Click Change or Remove Programs in the upper-left corner of the Add/Remove Programs dialog box. Click Microsoft Internet Explorer 6 in the Currently installed programs list, and then click Change/Remove.
  8. Follow the steps to restore your earlier Internet Explorer configuration.
  9. After Windows restarts, place Terminal Server into Execute mode:
    1. Click Start, and then click Run.
    2. In the Open box, type cmd, and then click OK.
    3. At the command prompt, type Change User /Execute.

      The following message appears:

      User session is ready to execute applications.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:11/5/2003
Keywords:kbbug kbnofix KB296279
©2003 Microsoft Corporation. All rights reserved.