XADM: Exchange 2000 Logs Event ID 3804 VSOM Error Messages and Information Store Performance Is Degraded (296234)
The information in this article applies to:
- Microsoft Exchange 2000 Server
This article was previously published under Q296234 SYMPTOMS
The Exchange 2000 information store may begin to log JET version store out of memory (VSOM) errors that are similar to the following:
Event ID: 3804
Source: MSExchangeIS
Description:
The version store for instance 2 ("10e57b63-9a62-49d6-b508-409d7b88bae1") has reached its maximum size of 155Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.
Possible long-running transaction:
SessionId: 0x8E610960
Session-context: 0x00000000
Session-context ThreadId: 0x00000F90
The performance of the Microsoft Exchange 2000 Server message store (Store.exe) process may be degraded.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:
Components: Information store
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| Store.exe | 6.0.4418.94 | | Mdbsz.dll | 6.0.4418.94 | | Excdo.dll | 6.0.4418.94 |
STATUSMicrosoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.
| Modification Type: | Minor | Last Reviewed: | 6/5/2003 |
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| Keywords: | kbbug kbExchange2000preSP1fix kbfix kbQFE KB296234 |
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