Windows Installer starts and prompts you for the Office installation source when you start an Office 2000 program for the first time (296101)


The information in this article applies to:

  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professional
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Developer
This article was previously published under Q296101
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

When you start a Microsoft Office 2000 program for the first time, the Windows Installer starts and then unexpectedly prompts you for the Office installation source.

CAUSE

This behavior occurs because the Custom Installation Wizard has been used to reconfigure the transform file to omit the installation of the Symantec Fax Start Edition component. As a result, the following files are not copied to your hard disk:

OLFDNT40.DLL

OLFUNT40.DLL

OLFAXDRV.FAD

When you start an Office program for the first time, Office attempts to reinstall these files and auto-repair the Office installation.

RESOLUTION

To resolve this issue, start all of the Office 2000 programs once to complete the installation before you use SysPrep.exe to create the installation image.

MORE INFORMATION

It is highly recommended that you use the Copy To command in Microsoft Windows 2000 to copy the Administrator profile to the Default User profile. This will ensure that all new users who are created receive the Office programs without difficulty.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

REFERENCES

For additional information about gathering specific installation information in a log, click the article number below to view the article in the Microsoft Knowledge Base:

230861 OFF2000: How to Customize Office Setup Logging Options

Modification Type:MinorLast Reviewed:1/7/2006
Keywords:kbtshoot kbsetup kbprb KB296101
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