WD97: Word Prints More Copies than the Value Displayed in the Number of Copies Box (295920)


The information in this article applies to:

  • Microsoft Word 97 for Windows
This article was previously published under Q295920

SYMPTOMS

If you attempt to print a single copy of a Microsoft Word document after you print multiple copies, Word may print the same number of copies as you indicated for the previous print job, even though the value in the Number of copies box is 1.

CAUSE

This behavior can occur if all of the following conditions are true:
  • You have background printing in Word turned off.

    -and-
  • The Hewlett-Packard (HP) IIID Postscript Plus version 3.79 printer driver is installed on your computer.

    -and-
  • You attempt to print to one of the following printers:

    Lexmark Optra S 1650
    Lexmark Optra N
    Lexmark Optra R
    Lexmark Optra R+
    HP LaserJet 8500N

RESOLUTION

To resolve this issue, turn on background printing. To do this, follow these steps:
  1. On the Tools menu, click Options.
  2. In the Options dialog box, click to select the Background printing check box under Printing Options, and then click OK.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:8/27/2002
Keywords:kbprb KB295920
©2002 Microsoft Corporation. All rights reserved.