XFOR: Messages from Exchange to cc:Mail Remain in the Submit Folder Queue (295812)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q295812

SYMPTOMS

When you try to send messages from Exchange Server to Lotus cc:Mail by using the Microsoft Exchange Connector for Lotus cc:Mail, the Connector for cc:Mail Service starts but the messages may remain queued in the \Exchsrvr\Ccmcdata\Submit folder instead of going to the Lotus cc:Mail users. No error message appears in the Application Event log.

CAUSE

This behavior can occur if the \Exchsrvr\Ccmcdata\Import folder is damaged.

WORKAROUND

To work around this behavior, recreate the subfolders and .ini files that are in the \Exchsrvr\Ccmcdata folder:
  1. Under Services in Control Panel, stop the Connector for cc:Mail Service, and then move all of the subfolders and files from the \Exchsrvr\Ccmcdata folder to a temporary folder.
  2. Under Services in Control Panel, restart the Connector for cc:Mail Service to recreate all of the subfolders and .ini files that are in the \Exchsrvr\Ccmcdata folder.
  3. Stop the Connector for cc:Mail Service again, and then move all of the files from the temporary folder back to the \Exchsrvr\Ccmcdata\Submit folder.
  4. Restart the Connector for cc:Mail Service to send the files that are in the Submit folder to the cc:Mail post office.

MORE INFORMATION

When the Connector for cc:Mail finishes the conversion process, the messages are written to the \Exchsrvr\Ccmcdata\Submit folder. The cc:Mail Import program then writes the files to the \Exchsrvr\Import folder. However, if the \Exchsrvr\Import folder is damaged, the messages remain queued in the \Exchsrvr\Ccmcdata\Submit folder.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbprb KB295812
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