XADM: Event 156 Occurs When You Use Seagate Backup Exec 7.0 to Back Up an Exchange Server (295751)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q295751

SYMPTOMS

When you use Seagate Backup Exec version 7.0 to back up Exchange Server version 4.x, 5.0, or 5.5, the following error message may appear on the server that you are backing up:
Event ID: 156
Source: ESE97
Description:
MSExchangeDS ((210) ) Database C:\exchsrvr\DSADATA\dir.edb needs a full backup before incremental backup.
Event ID 156 may also be logged in the application log, with MSExchangeIS cited as the source.

On the server where you are performing the backup, you may receive the following error message:
Event ID: 57920
Description: An error occurred while preparing Microsoft Exchange Server \\servername\Microsoft Exchange directory to backup database Exchange DS database. Error code 0xc8000230. The database missed a previous full backup before the incremental backup.

CAUSE

This behavior can occur because, in order to perform a full backup, Backup Exec relies on the archive bit's being set. Occasionally, Backup Exec does not reset the archive bit and therefore cannot perform a full backup. This is a known behavior with Backup Exec 7.0 and earlier versions.

RESOLUTION

To resolve this behavior, contact the Backup Exec vendor, Veritas, to obtain a fix. The fix that resolves the behavior is BNT7I725.EXE.

WORKAROUND

To work around this behavior, use NTBackup.exe to perform a full backup.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Seagate, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kb3rdparty kberrmsg kbnetwork kbpolicy kbprb KB295751
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