"An error (920) occurred during the action Save As" error message when you save a Visio 2002 drawing in a graphic file format (295691)

The information in this article applies to:

Microsoft Visio 2002 Standard
Microsoft Visio 2002 Professional

This article was previously published under Q295691

SYMPTOMS

When you save a Microsoft Visio drawing in a graphic file format, you receive the following error message:

An error (920) occurred during the action Save As.

An error occurred. Visio is unable to complete exporting.

If you subsequently use the Save As command, you receive the following error message:

This file is open for modification in another instance of Visio.

CAUSE

This problem occurs when you save in one of the following graphic file formats:

Computer Graphics Metafile (*.cgm)
Encapsulated Postscript File (*.eps)
IGES Drawing File Format (*.igs)
Macintosh PICT Format (*.pct)
Postscript File (*.ps)
Zsoft PC Paintbrush Bitmap (*.pcx)
Adobe Illustrator (*.ai)

Other conditions that contribute to the error message:

The drawing contents are much larger than the drawing page, even if the layer that they are associated with is not currently visible.
The drawing has a linked background page that is in a different scale than the foreground page.

RESOLUTION

To work around this problem, download the newest Service Release for Microsoft Visio 2002.
For more informationabout how to download Microsoft Visio 2002 Service Release 1, click the following article number to view the article in the Microsoft Knowledge Base:

310474 How to obtain and install Visio 2002 Service Release 1 (SR 1)

STATUS

This issue has been fixed in Microsoft Visio 2002 Service Release 1.

Modification Type:	Major	Last Reviewed:	8/17/2006
Keywords:	kbtshoot kbbug kberrmsg kbpending KB295691