"Stop 0x00000050" or "Stop 0x00000019" While Printing Extended Characters to a PostScript Printer (295624)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition SP6
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Server 4.0 SP6a
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Workstation 4.0 SP6a
This article was previously published under Q295624

SYMPTOMS

When you try to print a document that contains far eastern extended characters from US Microsoft Office 2000 PowerPoint to an HP PostScript printer, you may see a blue screen with a "stop error 0x00000050" or "stop error 0x00000019" message displayed on the screen. The parameters of the stop code may vary in either case.

This specific error only occurs if the document that you are trying to print contains exended characters, such as the degree symbol or the plus or minus symbol from the far eastern font MSP Gothic, and you are trying to print to a PostScript printer on a computer that is running a US version of the Windows operating system.

The far eastern font MSP Gothic is only available as part of a far eastern operating system installation and you cannot install it on US Windows-based computers.

CAUSE

This issue is caused by an overwrite in pool memory. The overwrite occurs because the printer driver does not correctly render the far eastern characters into PostScript code for printing.

RESOLUTION

To resolve this issue, contact the vendor of the printer for an updated PostScript printer driver.

WORKAROUND

To work around this issue, use the appropriate method.

To Print the Document a Single Time

  1. In the program from which you are trying to print, on the File menu, click Print.
  2. On the Paper\Quality tab, click Advanced, and then expand PostScript Options.
  3. Click the TrueType Font Download option, and then change the setting to Bitmap. Click Ok to close the window. This changes the print settings for this document only so that you can print the document.

To Change This Setting Globally

To change this setting globally for all documents in a terminal server environment:
  1. Click Start, point to Settings, and then click Printers.
  2. Right-click the PostScript printer that is causing this issue to occur, and then click Document Defaults.
  3. On the Advanced tab, expand Document Options, and then expand PostScript Options.
  4. Click the TrueType Font Download option, and then change the setting from Automatic to Bitmap. Click Ok to close the window.

MORE INFORMATION

The methods that are described in the "Workaround" section of this article do not work for printing documents that contain standard fonts, such as Arial. These fonts are substituted for a printer font from the printer font cartridge. For documents that contain TrueType fonts that have no printer font substitution, there is a slight increase in the size of the spool file.
Modification Type:MajorLast Reviewed:5/13/2003
Keywords:kbprb kbprint KB295624
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