An Outlook HTML message with a picture is not printed correctly after you install Internet Explorer 5.5 (295585)


The information in this article applies to:

  • Microsoft Internet Explorer 5.5 for Windows NT 4.0 SP 1
  • Microsoft Internet Explorer 5.5 for Windows Millennium Edition SP 1
  • Microsoft Internet Explorer 5.5 for Windows 98 Second Edition SP 1
  • Microsoft Internet Explorer 5.5 for Windows 2000 SP 1
This article was previously published under Q295585

SYMPTOMS

When you print a Hypertext Markup Language (HTML) message with pictures from the Internet in Microsoft Outlook, the pictures may not be printed correctly. The message is printed, but the pictures are replaced with HTML placeholders that look like a small box with a red X.

CAUSE

This issue is caused by a fix for Internet Explorer 5.5 to solve a deadlock issue that occurs in Outlook.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. To resolve this issue, you must install both of the following hotfixes:
  • The Mshtml.dll hotfix that is described in the following Microsoft Knowledge Base article:

    271562 HTML messages with pictures do not print correctly after you install Internet Explorer 5.5 S271562 or 6.0

    The English version of this fix should have the following file attributes or later: 

       Date         Time   Version         Size       File name   Platform
   -------------------------------------------------------------------
   25-Apr-2001  23:13  5.50.4616.2500  2,746,128  Mshtml.dll  x86

  • The Outlook hotfix that is described in the following Microsoft Knowledge Base article:

    303710 OL2000: Fields are empty when you set the Internet e-mail service as user-defined

WORKAROUND

To work around this issue, do not use the HTML editor in Outlook.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note The Outlook fix is available only for Microsoft Outlook 2000.
Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbbug kbfix kbIE550preSP2fix kbQFE KB295585
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