Windows Service Packs May Use Shared Folder Drive For Temp Files (295368)


The information in this article applies to:

  • Microsoft Host Integration Server 2000
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft SNA Server 3.0 SP1
  • Microsoft SNA Server 3.0 SP2
  • Microsoft SNA Server 3.0 SP3
  • Microsoft SNA Server 3.0 SP4
  • Microsoft SNA Server 4.0
  • Microsoft SNA Server 4.0 SP1
  • Microsoft SNA Server 4.0 SP2
  • Microsoft SNA Server 4.0 SP3
  • Microsoft SNA Server 4.0 SP4
  • Microsoft Windows NT Server 4.0
This article was previously published under Q295368

SYMPTOMS

A Windows NT 4.0 or Windows 2000 service pack installation may appear to stop responding (hang) when the service pack is installed on an SNA Server or Host Integration Server 2000 system that is configured with an AS/400 Shared Folders drive. This only occurs if the AS/400 Shared Folder is configured as a permanent drive in SNA Manager.

CAUSE

The service pack installation copies its temporary files to the last drive that is recognized by Windows Explorer. If the AS/400 Shared Folder is marked as a permanent drive and is the last drive in Windows Explorer, the service pack may try to copy its temporary files to the AS/400 Shared Folder.

WORKAROUND

Stop the Shared Folders Gateway service (Sfgw.exe) prior to installing a Windows NT 4.0 or Windows 2000 service pack. This prevents the service pack installation from using the AS/400 Shared Folders drive, because it will not be available when the Shared Folders Gateway service is stopped.
Modification Type:MinorLast Reviewed:3/11/2005
Keywords:kbprb KB295368
©2004 Microsoft Corporation. All rights reserved.