OFF2000: "CBread!=0" and "PszShortname!=null" Error Messages When You Try to Use Online Help in the Arabic or Hebrew Version of Office (295331)

SYMPTOMS

When you use online Help in versions of Office 2000 that have been localized into Arabic or Hebrew, you may receive the following error messages:

CBread!=0

-and-

Retry to call debug break
PszShortname!=null

CAUSE

This issue occurs if all of the following conditions are true:

You are using a Microsoft Windows 98-based computer.
The localized Arabic or Hebrew version of Office 2000 is installed.
The mini-language pack (LPK) from CD 2 of Office is installed.
You set the user interface (UI) language and Help language to the language provided in the mini-language pack (English or French for Arabic Word, and English for Hebrew Word).

RESOLUTION

To resolve this issue, run the Hhupd.exe tool that is located in the Support\Not2000 folder on CD 1 of the Office 2000 SR-1 CD-ROM.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

NOTE: This article discusses complex scripts functionality. Complex scripts functionality is available when you use the Office Language Settings tool to enable a language, such as Arabic or Hebrew, that requires this functionality. For more information about multilingual features, click Microsoft <I BRACKET="YES">your Office product</I> Help on the Help menu, type multilingual features in the Office Assistant or the Answer Wizard, and then click Search to view the topics that are returned.