XFOR:Event ID 43, 86, and 85 Messages May Occur When You Start Exchange Connector for Lotus cc:Mail (294947)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
  • Microsoft Exchange Server 5.5 SP1
  • Microsoft Exchange Server 5.5 SP2
  • Microsoft Exchange Server 5.5 SP3
  • Microsoft Exchange Server 5.5 SP4
This article was previously published under Q294947

SYMPTOMS

When you start the Microsoft Exchange Connector for Lotus cc:Mail, the service may stop immediately. The following event ID messages may be logged in the Application event log:

Event ID: 43
Source: MSExchangeCCMC
Type: Error
Description: The Lotus cc:Mail IMPORT/EXPORT.EXE programs could not be executed. Check to see that they exist on the server and are in the system path. The system error code is 2. The system cannot find the file specified.

-and-

Event ID: 86
Source: MSExchangeCCMC
Type: Information
Description: Microsoft Exchange Connector for Lotus cc:Mail restarted thread after taking exception. The number of threads started so far is XX. The thread function is dwCCExport. (XX= number of times up to 25, then we get an 85)

-and-

Event ID: 85
Source: MSExchangeCCMC
Type: Error
Description: The maximum number the thread restarts has been reached and the Microsoft Exchange Connector for Lotus cc:Mail will be shutdown. Try restarting the Microsoft Exchange Connector for Lotus cc:Mail service.

CAUSE

This issue can occur if the Lotus cc:Mail Import and Export programs, Import.exe and Export.exe, are not present in a folder in the system path.

RESOLUTION

To resolve this issue, copy the following items from the cc:Mail Administrator folder to a folder in the system path:
  • Import.exe
  • Export.exe
  • Ie.ri (the Import and Export resource information file)

MORE INFORMATION

To troubleshoot the Connector for cc:Mail, open a command prompt, go to the %Systemroot%\Exchsrvr\Connect\Ccmail\Bin folder, press Enter, and then run the following command:

ccmc >output.txt

When you run this command when the event IDs that are listed in the "Symptoms" section of this article occur, an Output.txt file is created in the %Systemroot%\Exchsrvr\Connect\Ccmail\Bin folder that contains data that looks similar to the following text: 

Service Start Pending
Service Running
[000001C9]: Microsoft Exchange Connector for Lotus cc:Mail v5.5 has successfully started

[00000125] (Debug): CONFIG_CONNECTOR_STORE = C:\exchsrvr\CCMCData.

[00000125] (Debug): CONFIG_CCMAIL_PO_PATH = \\Servername\ccdata.

[00000125] (Debug): CONFIG_CCMAIL_PO_NAME = ccMailPO.

[00000125] (Debug): CONFIG_CCMAIL_PO_NAME[ascii] = ccMailPO.

[00000125] (Debug): CONFIG_DSA_COMPUTER = SERVERNAME.

[00000125] (Debug): CONFIG_EXPORT_CMD_LINE = /ITEMSIZE /FORMAT/FAN /BATCH /FILES/MACBIN2.

[00000125] (Debug): CONFIG_IMPORT_CMD_LINE = /ITEMSIZE /PARTIAL /BATCH /FILES/MACBIN2.

[00000125] (Debug): CONFIG_EXPORT_EXE = Export.exe.

[00000125] (Debug): CONFIG_IMPORT_EXE = Import.exe.

[00000125] (Debug): CONFIG_GATEWAY_DN[ascii] = /o=DOGHOUSE/ou=BIGGDOGGS/cn=Configuration/cn=Connections/cn=cc:Mail Connector (SERVERNAME).

[00000125] (Debug): CONFIG_CONNECTOR_STORE(shortened) = C:\exchsrvr\CCMCData.

[00000034]: The Lotus cc:Mail IMPORT.EXE/EXPORT.EXE programs could not be executed.



Check to see that they exist on this server and that they are in the System path.



The system error code is 2

The system cannot find the file specified.



[00000034]: Microsoft Exchange Connector for Lotus cc:Mail restarted thread after taking exception. Number of threads 

restarted so far is 1.The thread function is dwCCExport.



[00000059]: The Lotus cc:Mail IMPORT.EXE/EXPORT.EXE programs could not be executed.



Check to see that they exist on this server and that they are in the System path.



The system error code is 2

The system cannot find the file specified.

Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kberrmsg kbprb KB294947
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