Graphics or text may be corrupted when you scroll in a document or resize a window in an Office XP program (294916)


The information in this article applies to:

  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Publisher 2002
  • Microsoft Word 2002
This article was previously published under Q294916

SYMPTOMS

When you scroll in a document or resize the program window in any of the Office XP programs listed at the beginning of this article, you may experience one or more of the following symptoms:
  • The positions of graphics or text, or both, are incorrect.
  • Graphics or text, or both, contain white bands.
  • Part of graphics or text, or both, are missing.
  • Graphics or text, or both, are not displayed at all.
  • Graphics or text, or both, are damaged (corrupted).

CAUSE

Microsoft Office XP includes drawing code changes that are intended to support the next-generation GDI replacement, GDI+. Office XP exercises video drivers in ways that earlier versions of Office do not. Therefore, problems may be exposed in the drivers that earlier versions of Office do not expose.

RESOLUTION

To resolve this behavior, contact your computer manufacturer for updated video drivers. If you already upgraded your video card, contact the video card's manufacturer.

For information about how to contact the manufacturer of your video card, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z


Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

WORKAROUND

To work around this behavior, reduce the hardware acceleration until the problem no longer occurs. To do this, follow these steps.

On Microsoft Windows XP, Microsoft Windows 2000 and Microsoft Windows NT 4.0

  1. Click Start, point to Settings, click Control Panel, and then double-click the Display icon.
  2. On the Settings tab, click Advanced.
  3. On the Troubleshooting tab, drag the hardware acceleration slider toward None, and then click OK twice.
  4. Repeat steps 1 through 3 until the problem no longer occurs.

On Microsoft Windows 98 and Microsoft Windows Millennium Edition (Me)

  1. Click Start, point to Settings, click Control Panel, and then double-click the Display icon.
  2. On the Settings tab, click Advanced.
  3. On the Performance tab, drag the hardware acceleration slider toward None, and then click OK twice.
  4. Repeat steps 1 through 3 until the problem no longer occurs.

MORE INFORMATION

To determine whether a problem is driver-related, it is recommended that you disable the video acceleration and attempt to reproduce the problem. Changing the video acceleration does not change the application code in any way. It just disables usage of accelerated driver routines that may, in some cases, be problematic. If the problem goes away, then the problem is driver-related.

REFERENCES

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

127139 Troubleshooting video problems in Windows

155681 Troubleshooting display problems in Windows NT 4.0

For more information about the "GDI+: Next-Generation Graphics Device Interface", browse to the following Microsoft Web site:

http://www.microsoft.com/whdc/archive/GDInext.mspx

Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbcorrupt kbtshoot kbprb KB294916
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