Picture It!: The Windows Installer in Picture It! runs when you click Send or when you run the spelling checker in Outlook Express (294731)

RESOLUTION

Important These steps may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to, or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system. We recommend that you use this process only if you really require this process.
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:
To resolve this problem, download and install the Picture It! Publishing 2001 Utility to remove information about the Mhpmrg.exe file from the Windows registry. The following file is available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

If you do not have Internet access or cannot download this file, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and the "Edit Registry Data" Help topics in Windows 2000 Registry Editor(Regedt32.exe). We recommends that you back up the registry before you edit it.

1. Click Start, click Run, type regedit , and then click OK.
2. Expand the following registry key:

   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current Version\SharedDLLs

3. Delete the following DWORD Value:

   C:\Program Files\Microsoft Picture it! PhotoPub\MHPMRG.EXE

If downloading and running the utility does not resolve your problem, follow these steps:

Remove the Program

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Double-click the program you want to remove.
4. Follow the prompts on your screen. If prompted to restart your system, DO NOT restart. Quit Setup.

Run the Picture It! Publishing Utility to Remove Registry Keys and Folders

Download and run the Picture It! Publishing 2001 Utility to Remove Program Folders and Registry Keys appropriate to your version of Windows.

Important If you installed Picture It! Publishing that ships in the Microsoft Works Suite 2000 or Microsoft Works Suite 2001 package, to prevent a licensing agreement error message, follow these steps:

1. Right-click Start, and then click Explore.
2. Expand the Program Files folder.
3. Expand the WorksBkUp folder.
4. Click the Works Shared folder.
5. On the Edit menu, click Copy.
6. Expand the Common Files folder.
7. Click the Microsoft Shared folder.
8. On the Edit menu, click Paste.
9. Click Yes to All to overwrite existing files and folders.
10. Quit Windows Explorer.

Windows Millennium Edition, Windows 95, Windows 98

The following file is available for download from the Microsoft Download Center:
Windows 2000

The following file is available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. Important If you installed Picture It! Publishing that ships in the Microsoft Works Suite 2000 or Microsoft Works Suite 2001 package, to prevent a licensing agreement error message, follow these steps:

1. Right-click Start, and then click Explore.
2. Expand the Program Files folder.
3. Expand the WorksBkUp folder.
4. Click the Works Shared folder.
5. On the Edit menu, click Copy.
6. Expand the Common Files folder.
7. Click the Microsoft Shared folder.
8. On the Edit menu, click Paste.
9. Click Yes to All to overwrite existing files and folders.
10. Quit Windows Explorer.

Download and Run the Windows CleanUp Utility

1. Download, install, and then run the Windows Installer CleanUp utility to remove the Windows Installer registry settings associated with your products installation.
   
   For additional information about how to download, install, and use the Windows Installer CleanUp utility, click the following article number to view the article in the Microsoft Knowledge Base:

   290301 Description of the Windows Installer CleanUp Utility

2. To use the Windows CleanUp utility, follow these steps:
   1. Click Start, point to Programs, and then click Windows Installer Clean Up.
   2. Select the program that you want to remove, and then click Remove.
   3. Click OK, and then click Exit.
   Note Because the Windows Installer CleanUp utility removes Windows Installer related registry settings and not the program files, make sure that you install your program in the same folder it was originally installed in to prevent duplication of files on your hard disk.

Clean Boot Windows and Reinstall the Program

To clean boot the computer, use the method appropriate for your version of Windows. After you clean boot your computer, reinstall your program.

Windows Millennium (Me)

For information about how to perform a clean boot in Windows Millennium (Me), click the article number below to view the article in the Microsoft Knowledge Base:

Windows 98

Run the System Configuration Utility. To do this, follow these steps:

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. Click the General tab. Click Selective Startup, and then click to clear the following check boxes:
   • Process Config.sys File.
   • Process Autoexec.bat File.
   • Process Winstart.bat File (if available).
   • Process Win.ini File.
   • Load Startup Group Items.
3. Click OK. When you are prompted to restart the computer, do so.

For information about how to perform a clean boot in Windows 98, click the article number below to view the article in the Microsoft Knowledge Base: Note To restore your original startup configuration, rerun the System Configuration Utility (msconfig), click the General tab, and click Normal Startup.

Windows 95

1. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key. On the Startup menu, click Command Prompt Only.
2. At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is completed.
3. Turn off any antivirus or disk tool programs that are installed on the computer.
   
   For information about how to turn off these programs, see the printed or online documentation for the program.
4. Quit all running programs except Explorer and Systray. To do this, press CTRL+ALT+DELETE, click the program that you want to quit, and then click End Task.
   
   If you receive a message stating that the program is busy or not responding, click End Task again.

Repeat this step to quit all programs except Explorer and Systray.

For information about how to troubleshoot a clean boot of Windows 95, click the article number below to view the article in the Microsoft Knowledge Base: Note To restore your original Startup options, restart the computer normally, and then turn on any antivirus or disk tool programs installed on the computer. For information about how to turn on these programs, see the printed or online documentation for the program.