Windows 2000 Clients Cannot Print When You Set Certain System Policies in a Windows NT 4.0 Domain (294706)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Professional SP1
This article was previously published under Q294706

SYMPTOMS

In a Microsoft Windows NT 4.0 domain, you can implement the system policy

Remove folders from Settings on Start Menu

for users or groups (which is located in the \User Policy\Shell\Restrictions\ folder). As a result, Windows 2000-based client computers on the domain are unable to print and the users receive the following error message:
An error occurred during this operation.

CAUSE

This behavior occurs because when you remove the folders from the Settings menu in Windows 2000, this also disables the programs that are represented in the folder, which includes Control Panel, Printers and Network, and Dial up Connection.

RESOLUTION

To work around this behavior, you have to remove the system policy so that Windows 2000-based computers are able to print.

MORE INFORMATION

For more information, please refer to the Windows 2000 Resource Kit, Group Policy documentation.
Modification Type:MinorLast Reviewed:1/27/2006
Keywords:kbGPO kbprb KB294706
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