XCCC: Error Message: OWA Failed to Install Properly (294700)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Exchange Server 5.5
  • Microsoft Outlook Web Access 5.5 SP 1
  • Microsoft Outlook Web Access 5.5 SP 2
  • Microsoft Outlook Web Access 5.5 SP 3
This article was previously published under Q294700

SYMPTOMS

When you attempt to install Outlook Web Access (OWA) on a server that is running Windows NT Server 4.0, you may receive the following error message:
OWA failed to install properly

An unknown error has occurred

Unknown facility 076a-c00exxxx

CAUSE

This issue can occur if the Windows NT Server 4.0-based server is running a corrupted version of Veritas Backup Exec backup software.

RESOLUTION

To resolve this issue:
  1. Remove the corrupted installation of Backup Exec, and then restart the server.
  2. Reapply the Windows NT Server service pack that you are running, and then restart the server.
  3. Install OWA.
  4. Re-apply the Exchange Server service pack that you are running.
  5. Run Exchange Server Performance Optimizer.
  6. Restart the server, and then reinstall Backup Exec.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:8/15/2005
Keywords:kbprb KB294700
©2004 Microsoft Corporation. All rights reserved.