Program stops responding after you click Spelling and Grammar on Tools menu (294653)


The information in this article applies to:

  • Microsoft Office XP Application Error Report
  • Microsoft Project 2000
  • Microsoft Excel 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Publisher 2002
  • Microsoft Word 2002
  • Microsoft Office PowerPoint 2003
This article was previously published under Q294653

Thank You for Your Help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid experiencing this problem again in the future.

ERROR SIGNATURE

This article addresses a problem in which an Office program quits unexpectedly (crashes) with the following error signatures: 
App Name      App Version    Module Name     Module Version   Offset
--------------------------------------------------------------------------
winword.exe   10.0.2627.0    mssp3es.dll     2.0.26.10        0000f614
powerpnt.exe  10.0.2623.0    mssp3es.dll     2.0.26.10        0000f614
outlook.exe   10.0.2627.1    mssp3es.dll     2.0.26.10        0000f614
excel.exe     10.0.2614.0    mssp3es.dll     2.0.26.10        0000f614
mspub.exe     10.0.2621.0    mssp3es.dll     2.0.26.10        0000f614
powerpnt.exe  11.0.6361.0    powerpnt.exe    11.0.6361.0      000a7fb1
powerpnt.exe  11.0.6361.0    powerpnt.exe    11.0.6361.0      00168b00
powerpnt.exe  11.0.6361.0    powerpnt.exe    11.0.6361.0      00168b02
powerpnt.exe  11.0.5529.0    powerpnt.exe    11.0.5529.0      000a6a55
powerpnt.exe  11.0.5529.0    powerpnt.exe    11.0.5529.0      0010a415
powerpnt.exe  11.0.5529.0    powerpnt.exe    11.0.5529.0      000a6a52
powerpnt.exe  11.0.5529.0    powerpnt.exe    11.0.5529.0      0010a41a

SYMPTOMS

When you click Spelling and Grammar on the Tools menu in one of the programs that is listed in the "Applies to" section of this article, the program may stop responding (hang) and you may receive an error message that is similar to the following:
Microsoft program name has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.


NoteProgram name is the name of your Office program. When you view the data in the error report, the report contains an error signature that is similar to the error signature that is listed at the beginning of this article.

CAUSE

This problem may occur if you install Microsoft Office XP or Microsoft Office 2003 with Spanish proofing tools, and then install Microsoft Project 2000 with Spanish proofing tools.

WORKAROUND

To work around this problem, reinstall Office XP or Office 2003. To do so, follow these steps: Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Close any open programs.
  2. Click Start, and then clickControl Panel.
  3. Double-click Add/Remove Programs.
  4. In the list of programs, click Microsoft Office XP Standard or Microsoft Office Standard Edition 2003, and then click Change/Remove.

    Note The program that is listed in the Control Panel will depend on the version of Office or standalone product that you have installed. For example, if you are using the standalone version of PowerPoint,Microsoft Office PowerPoint 2003 or Microsoft PowerPoint 2002 will appear in the list of programs.
  5. In the Microsoft Office XP Setup dialog box, click Repair Office. Or in the Microsoft Office 2003 dialog box, click Reinstall or Repair Office. Then, click Next.
  6. Click Reinstall Office, and then click Install.
  7. In the Office Setup dialog box, click OK.
  8. If you are prompted to restart your computer to finish the installation, click Yes.

MORE INFORMATION

The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The Office Error Reporting dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try and identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 Description of the end user privacy policy in application error reporting when you are using Office

289508 How to view error signatures if an Office program experiences a serious error and quits

Modification Type:MinorLast Reviewed:10/10/2006
Keywords:kbbug kbInvalidPageFault kbnofix kbProd2Web KB294653
©2004 Microsoft Corporation. All rights reserved.