OL2002: The Default Message Form Opens When You Reply to a Custom Message Form (294373)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q294373

SYMPTOMS

When you click Reply or Reply All on a custom message form, the default Outlook message form opens instead of the expected custom form.

CAUSE

This behavior occurs because by default, the Reply and Reply All actions are set to reply with the default Outlook message form.

RESOLUTION

To change this behavior, set the Reply and Reply All actions to use the custom form. To do this:
  1. Open the custom form, click Forms on the Tools menu, click Design This Form, and then click the Actions tab.
  2. In the Action name section, click Reply, and then click the Properties button.
  3. In Form Name, select the name of your custom form, and then click OK.
  4. Change the Reply All action in the same way you changed the Reply action in the previous two steps.
  5. Republish the form. Click Forms on the Tools menu, and then click Publish Form.

REFERENCES

For additional information about available resources and answersto commonly asked questions about Microsoft Outlook solutions, click the article number below to view the article in the Microsoft Knowledge Base:

287530 OL2002: Questions About Custom Forms and Outlook Solutions

Modification Type:MinorLast Reviewed:3/1/2004
Keywords:kbprb KB294373
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