PIP 2001: Blank Pages Printed When Using HP 900 Series Printers (294224)

RESOLUTION

Update to the HP Corporate drivers for your printer. To do this, follow these steps:

1. Connect to the Hewlett-Packard Web site at

   http://www.hp.com

2. Click Drivers.
3. Enter the model of the printer, and press ENTER.
4. Find the driver for your operating system, and then click the HP Driver for Corporate Users link.
   
   NOTE: The parallel connection driver WILL work with USB printers.
   
   Follow the download instructions given by HP.
5. Click Start, point to Settings, and then click Printers.
6. In the Printers dialog box, double-click Add Printer.
7. In the Add Printer Wizard, click Next.
8. Select Local Printer (if you are not on a network), and then click Next.
9. On the Manufacturers and Printers page, click Have Disk.
10. Click Browse.
11. Double-click the Enu folder. Double-click the 9xinf folder.NOTE: A file name should appear in the left pane. For example, you might see a file named Hpdj.inf.
    
    
12. Click OK. Click OK again.
13. Click Next three times.
14. When you are prompted to print a test page, click No. Click Finish.

If the HP Corporate drivers are unavailable for your printer or this procedure doesn't work, try one of the following methods:

Method 1: Printing a Project in Two Passes

1. Open the project, and right-click the image that is not printing correctly. Click Copy.
2. Open a Blank Paper Project. Right-click anywhere in the blank project, and then click Paste. Position the image where you want it to be printed.
3. Print this page.
4. Reinsert this page into the printer.
5. In the original project, delete the original image, and then print this project onto the sheet you printed in step 3.

If the proportions are correct this should be a good approximation of what the project would look like had it printed normally.

Method 2: Convert the Image to JPEG Format

Save the image in Joint Photographic Experts Group (JPEG) format and then import the JPEG image into the project.

1. Open a blank Photo project.
2. Insert the Gallery object and make any changes you want.
3. Right-click the image, point to Save or send, and then click Save As.
4. Under Click a folder note the folder where the image will be saved.
5. Under Save as this type select JPEG Interchange Format.
6. Type a name for the image, and then click Save.
7. Follow the steps to add the new image to the Gallery, and then click Apply.
8. Click Done. Close this project.
9. Open the project in which you want to use this image.
10. Click Add Something, point to Picture, and then click From my computer.
11. Browse to where you saved the image. In the right frame, click the image, and then click Add.
12. Position the image where you want it, add any other elements you want, and then print the project.