Visio2002: Error Message: Unable to Register ISAM C:\Winnt\System32\Msrd2x40.dll (293950)


The information in this article applies to:

  • Microsoft Visio 2002 Standard
  • Microsoft Visio 2002 Professional
  • the operating system: Microsoft Windows NT 4.0
This article was previously published under Q293950
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you attempt to run the Organization Chart Wizard in Microsoft Visio, you may receive the following error message:
Unable to register ISAM C:\Winnt\System32\Msrd2x40.dll

CAUSE

This behavior can occur if you are using Microsoft Windows NT Workstation version 4.0, and you do not have appropriate permissions on the Microsoft Jet registry key.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To avoid receiving this error message, you (or other users who log on to this computer) must have Full Control permissions on the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Jet\4.0

To avoid receiving similar error messages in Windows NT, the Everyone group must have the following Special Access permissions for the registry:

Query Value
Set Value
Create Subkey
Enumerate Subkeys
Notify
Delete
Read Control

To set these permissions in Windows NT 4.0, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type Regedt32, and then click OK.
  3. In Registry Editor, locate the following key by double-clicking the appropriate folders:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Jet\4.0

    Click the 4.0 key, and then click Permissions on the Security menu.
  4. If Everyone is not in the list, click Add, type local computer name\Everyone, and then click OK.
  5. Click to select the Replace Permissions on Existing Subkeys check box.
  6. Double-click Everyone, and then click to select the following permissions:

    Query Value
    Set Value
    Create Subkey
    Enumerate Subkeys
    Notify
    Delete
    Read Control

  7. Click OK on each screen, and then quit Registry Editor.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbbug kberrmsg kbnofix KB293950
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