Dr. Watson Error Message Occurs in Setupbo.exe When You Upgrade to SBS 4.5 (293767)


The information in this article applies to:

  • Microsoft BackOffice Small Business Server 4.0
  • Microsoft BackOffice Small Business Server 4.5
This article was previously published under Q293767

SYMPTOMS

If you upgrade a computer that is running Small Business Server (SBS) 4.0 or 4.0a to SBS 4.5, you may receive the following Dr. Watson error message:
An application error has occurred and an application error log is being generated. Setupbo.exe

CAUSE

This issue can occur if the Microsoft Exchange Directory Service cannot start.

RESOLUTION

To resolve this issue, manually upgrade Microsoft Exchange Server:
  1. Insert the third CD-ROM of the upgrade set in the CD-ROM drive.
  2. Start Setup.exe from the Drive:\Exchsrvr\Server\Setup\I386 folder.
  3. After you have upgraded Exchange Server, run Update.exe from the Drive:\Exchsrvr.sp2\Server\Setup\I386 folder to install Exchange Server Service Pack 2 (SP2).
  4. After you restart the server, insert the first CD-ROM of the upgrade set, and then start the Upgrade Wizard. The Upgrade Wizard detects that Exchange Server has been upgraded already; therefore, it passes over this installation point.
For additional information about upgrading SBS, click the article numbers below to view the articles in the Microsoft Knowledge Base:

239598 Upgrade from SBS 4.0 to SBS 4.5 Does Not Succeed with Abnormal Program Termination Message

237401 Disk Space Requirements for Installing or Upgrading to SBS 4.5

MORE INFORMATION

This issue has been reported in Dutch language versions of SBS.
Modification Type:MinorLast Reviewed:1/25/2006
Keywords:kberrmsg kbprb kbUpgrade KB293767
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