You receive a "Microsoft Internet Explorer has encountered a problem and needs to close (Pdm.dll)" error message (293623)

SYMPTOMS

You may receive the following error message in Windows Explorer, Internet Explorer, or MSN Explorer:

Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

To see the data that the error report contains, click the click here link at the bottom of the message box. The following error signature information may appear:

   Program Name   Program Version   Module Name   Module Version   Offset
   ------------------------------------------------------------------------
   Explorer.exe   various           Pdm.dll       6.0.0.8169       0001259d
   Iexplore.exe   various           Pdm.dll       6.0.0.8169       0001259d
   Netdocs.exe    various           Pdm.dll       6.0.0.8169       0001259d
   Msn6.exe       various           Pdm.dll       6.0.0.8169       0001259d

RESOLUTION

ACW

Guided Help to disable script debugging and to visit the appropriate product update Web site

Guided Help is available to disable script debugging in Internet Explorer and to visit the appropriate product update Web site. Guided Help can automatically perform the steps for you.

The actions that this Guided Help performs can be undone after Guided Help is finished. To undo this Guided Help, enable script debugging in Internet Explorer.

For more information about Guided Help, click the following article number to view the article in the Microsoft Knowledge Base:

915092 Description of Guided Help for Microsoft Knowledge Base articles

Requirements to install and to use this Guided Help

You must be logged on to Windows by using a computer administrator account to install Guided Help.
You must be running Windows XP Home Edition, Windows XP Professional, Windows XP Media Center Edition, or Windows XP Tablet PC Edition to install and to use this Guided Help.

You must first download Guided Help. To start, click the following link: Download Guided Help

Manual method to visit the appropriate product update Web site

To manually resolve this problem, update the Pdm.dll file by installing the appropriate upgrades that are described in this section.

Note If you are running Windows 98 or Windows Millennium Edition (Me), the following upgrades do not install an updated version of Pdm.dll. The only resolution currently available is to upgrade your operating system. Microsoft is researching this problem and will post more information in this article when the information becomes available. See the Workaround section in this article for information about how to work around this problem on a Microsoft Windows 98-based or Windows Millennium Edition-based computer.

If you are running Microsoft Office 2000, upgrade to Microsoft Office 2000 Service Release 1 (SR-1). For more information, visit the following Microsoft Web site:

http://office.microsoft.com/downloads/2000/O2kSR1DDL.aspx

If you are running Microsoft Visual Studio 6.0, upgrade to Microsoft Visual Studio 6.0 Service Pack 3 (SP3) or later. For more information, visit the following Microsoft Web site:

http://msdn.microsoft.com/vstudio/downloads/updates/default.aspx

If you are running the Microsoft Script Debugger, upgrade to a newer version. For more information, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=2F465BE0-94FD-4569-B3C4-DFFDF19CCD99&displaylang=en

WORKAROUND

Manual steps to disable script debugging in Internet Explorer

To work around this problem, disable script debugging in Internet Explorer. This procedure is recommended for Windows 98 and Windows Millennium Edition only. To resolve this problem on other operating systems, apply one of the upgrades that are listed in the Resolution section of this article. To manually disable script debugging, follow these steps:

Start Internet Explorer.
On the Tools menu, click Internet Options.
On the Advanced tab, click to select the Disable Script Debugging check box in the Browsing section.
Click OK, and then restart Windows.