PPT2002: PowerPoint Stops Responding When Collapsing Custom Animation Options (293592)

The information in this article applies to:

Microsoft PowerPoint 2002

This article was previously published under Q293592

SYMPTOMS

When you collapse animation options in the Custom Animation task pane, Microsoft PowerPoint stops responding and does not display any error message; you must manually force PowerPoint to close.

CAUSE

This problem occurs when you apply the Highlights animation scheme to a slide in PowerPoint, and then expand and collapse an animation on the Custom Animation pane.

WORKAROUND

To work around this problem, follow these steps before you expand the animations on the Custom Animation task pane:

Select one of the unexpanded animations on the task pane.
In the Start list, click any option other than On Click. (Reselect On Click in the Start list if you plan to keep this animation setting.)

You can now safely expand the animations in the Custom Animation task pane.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Modification Type:	Minor	Last Reviewed:	8/29/2006
Keywords:	kbbug kbnofix KB293592