PI: "Invalid Page Fault" Error Message in Module Kernel32.dll When You Quit Program (293473)

RESOLUTION

Important These steps may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to, or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system. We recommend that you use this process only if you really require this process.
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:
This behavior has been fixed in the latest version of Norton Antivirus. To install the update, run LiveUpdate, download the program update, and then restart the computer when you receive the prompt. If the behavior still occurs, continue to the following section.

Disable Script Blocking in Your Version of Norton Antivirus

To disable Script Blocking, use the method appropriate for your version of Norton Antivirus.

Note Disabling Script Blocking reduces the coverage of your antivirus software. Microsoft suggests that you perform these steps only when you are running one of the programs listed at the beginning of this article, and re-enable Script Blocking when you are done using the product.

Norton Antivirus 2001 included with Norton SystemWorks 2001

1. Click Start, and then click Norton SystemWorks.
2. Click Options, and then select Norton Antivirus.
3. On the left side, under System, select Script Blocking.
4. On the right side, click to clear the Enable Script Blocking check box.
5. Click OK.
6. Quit Norton SystemWorks.

Norton Antivirus 2001 (Stand-alone Version)

1. Start Norton Antivirus, and then click Options.
2. On the left side, under System, select Script Blocking.
3. On the right side, click to clear the Enable Script Blocking check box.
4. Click OK.
5. Quit Norton Antivirus.

If the preceding steps do not work, use one of the following methods, as appropriate to your installation.

Enable Script Blocking for Your Version of Norton

Norton Antivirus 2001 included with Norton SystemWorks 2001

1. Click Start, and then click Norton SystemWorks.
2. Click Options, and then click Norton Antivirus.
3. On the left side, under System, select Script Blocking.
4. On the right side, click to select the Enable Script Blocking check box.
5. Click OK.
6. Quit Norton SystemWorks.

Norton Antivirus (Stand-alone Version)

1. Start Norton Antivirus.
2. On the left side, under System, click to select Script Blocking.
3. On the right side, click to select the Enable Script Blocking check box.
4. Click OK.
5. Exit Norton Antivirus.

Quit Norton Antivirus

Quit Norton Antivirus, and then follow the steps to Disable Script Blocking in the first section.